Collections Support Advisor job in Cheltenham
Vacancy has expired
Cheltenham Coventry Building Society
| We're proud of the outstanding customer service we provide, so when our members are going through a challenging time, our ability to care and support them is even more important. We're now looking for a friendly, confident, supportive person who is passionate about providing excellent service, to join our Mortgage Collections specialist team. We provide help and guidance to our customers who are facing difficulties with their mortgage payments. We operate in the most challenging times and taking responsibility by finding resolutions for our customers and dealing with more sensitive situations will be key. H ow we deal with our customers is incredibly important, it can be complex to deal with but extremely rewarding at the same time. This is a telephone based role working with customers who are in or facing financial challenges . Agreeing affordable payment plans, regularly reviewing existing payment agreements as well as keeping up to date with policies and procedures will be important. Building relationships, understanding services that will suit their individual needs whilst giving clear, accurate information in a friendly, professional and efficient way will be key. The role also involves dealing with professional third parties like solicitors, estate agents and debt counsellors. | |
| Employer: | Coventry Building Society |
| Contract: | Permanent |
| Hours: | Full Time |
| Qualification: | Not Specified |
| Sector: | Finance & Banking |
| Role: | Credit Control |
ref: (7840) 15 days ago
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